Frequently asked questions

Shopora FAQ Content

Find answers to the most common questions about shopping at Shopora.

1. General Questions

How do I track my order? Once your order is shipped, you will receive an email and SMS with the tracking ID and a link to track your shipment in real-time. You can also track it directly from the 'My Orders' section in your Shopora account.
Do I need an account to place an order? While you can browse and checkout as a guest, creating a Shopora account helps you track orders, save multiple addresses, and enjoy faster checkouts for future purchases.
Can I change my delivery address after placing an order? You can update your address only before the order is packed or dispatched. Please contact our support team immediately or check the 'Order Details' section.

2. Payments and Pricing

What payment methods do you accept? We accept all major Credit/Debit cards, Net Banking, UPI (Google Pay, PhonePe, Paytm), and Cash on Delivery (COD) for eligible pin codes.
Are there any hidden charges? No, there are no hidden charges. The total price you see on the checkout page is the final amount you pay, which includes all taxes. Delivery charges, if any, will be clearly mentioned.
My payment failed, but the money was deducted. What should I do? Don't worry! In case of a payment failure where the amount is deducted, it is usually refunded automatically to your original payment method within 3 to 5 business days by your bank.

3. Shipping and Delivery

How long will it take to receive my order? Standard delivery usually takes 3 to 7 business days, depending on your location. Metro cities often receive deliveries faster. You can see the estimated delivery date during checkout.
Do you offer free shipping? Yes, Shopora offers free shipping on all prepaid orders. A nominal shipping fee may apply for Cash on Delivery (COD) orders.
What happens if I am not available when the delivery boy arrives? Our courier partners will attempt to deliver your package up to 3 times. They will also contact you on your registered mobile number before delivery.

4. Returns and Cancellations

What is your return policy? We offer a hassle-free 7-day return/exchange policy for most of our products. The item must be unused, in its original packaging, and with all tags intact.
How do I cancel my order? You can cancel your order from the 'My Orders' section before it is shipped. Once the order has been dispatched from our warehouse, cancellation is no longer possible, but you can refuse to accept the delivery.
When will I get my refund? Once we receive the returned item and it passes our quality check, the refund will be initiated immediately. It typically reflects in your source account within 5-7 business days. For COD orders, a refund link will be provided.

Need more help? If you couldn't find the answer to your question, please feel free to reach out to our customer support team via email or our contact page. We are always happy to help!

1. General Questions

How do I track my order? Once your order is shipped, you will receive an email and SMS with the tracking ID and a link to track your shipment in real-time. You can also track it directly from the 'My Orders' section in your Shopora account.

Do I need an account to place an order? While you can browse and checkout as a guest, creating a Shopora account helps you track orders, save multiple addresses, and enjoy faster checkouts for future purchases.

Can I change my delivery address after placing an order? You can update your address only before the order is packed or dispatched. Please contact our support team immediately or check the 'Order Details' section.

2. Payments and Pricing

What payment methods do you accept? We accept all major Credit/Debit cards, Net Banking, UPI (Google Pay, PhonePe, Paytm), and Cash on Delivery (COD) for eligible pin codes.

Are there any hidden charges? No, there are no hidden charges. The total price you see on the checkout page is the final amount you pay, which includes all taxes. Delivery charges, if any, will be clearly mentioned.

My payment failed, but the money was deducted. What should I do? Don't worry! In case of a payment failure where the amount is deducted, it is usually refunded automatically to your original payment method within 3 to 5 business days by your bank.

3. Shipping and Delivery

How long will it take to receive my order? Standard delivery usually takes 3 to 7 business days, depending on your location. Metro cities often receive deliveries faster. You can see the estimated delivery date during checkout.

Do you offer free shipping? Yes, Shopora offers free shipping on all prepaid orders. A nominal shipping fee may apply for Cash on Delivery (COD) orders.

What happens if I am not available when the delivery boy arrives? Our courier partners will attempt to deliver your package up to 3 times. They will also contact you on your registered mobile number before delivery.

4. Returns and Cancellations

What is your return policy? We offer a hassle-free 7-day return/exchange policy for most of our products. The item must be unused, in its original packaging, and with all tags intact.

How do I cancel my order? You can cancel your order from the 'My Orders' section before it is shipped. Once the order has been dispatched from our warehouse, cancellation is no longer possible, but you can refuse to accept the delivery.

When will I get my refund? Once we receive the returned item and it passes our quality check, the refund will be initiated immediately. It typically reflects in your source account within 5-7 business days. For COD orders, a refund link will be provided.

Need more help? If you couldn't find the answer to your question, please feel free to reach out to our customer support team via email or our contact page. We are always happy to help!